Job Description
Join Nexus Solutions Inc. as a Local Customer Service Representative and launch your career in customer service! We're seeking passionate individuals to deliver exceptional support to our Boston and New York clients through remote work. No experience is required – we provide comprehensive training to set you up for success. Enjoy the flexibility of working from home while making a real impact in our customers' experiences.
What We Offer:
- Full remote work arrangement
- Competitive salary + performance bonuses
- Comprehensive paid training
- Health benefits and retirement plan
- Career advancement opportunities
Responsibilities
- Handle customer inquiries via phone, email, and chat for Boston/NY clients
- Resolve billing and service issues with empathy and efficiency
- Document interactions accurately in CRM systems
- Collaborate with support teams to resolve complex cases
- Meet quality and productivity metrics
- Stay updated on product knowledge and policies
- Identify opportunities for process improvements
Qualifications
- No prior experience required - training provided!
- High school diploma or equivalent
- Excellent verbal/written communication skills
- Strong problem-solving abilities
- Proficient with basic computer applications
- Reliable high-speed internet connection
- Must reside in Boston or NY metro area
- Ability to work independently in remote setting