Job Description
Join our dynamic team as a Local Customer Service Representative and become the voice of our valued customers in Jacksonville! We're urgently seeking passionate individuals to deliver exceptional support remotely. Enjoy the flexibility of working from home while making a tangible impact in your community. At Apex Solutions Group, we invest in our people with competitive compensation, comprehensive training, and growth opportunities. If you're a natural problem-solver with a heart for service, this is your chance to thrive in a supportive environment where your contributions are recognized.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with empathy and efficiency
- Maintain detailed records of interactions in our CRM system
- Collaborate with local teams to resolve complex service issues
- Proactively identify opportunities to enhance customer satisfaction
- Adhere to compliance standards and data security protocols
- Contribute to continuous improvement of service workflows
Qualifications
- Minimum 1 year customer service experience
- High school diploma or equivalent (college preferred)
- Exceptional communication and active listening skills
- Proficiency with CRM software and Microsoft Office Suite
- Reliable high-speed internet and quiet home office setup
- Ability to work flexible hours including evenings/weekends
- Strong problem-solving and conflict resolution abilities