Job Description
Launch your career in customer service with our comprehensive paid training program for Night Shift Chat Support Agents in Houston! Join our dynamic team and help customers through digital channels while earning competitive pay and gaining valuable experience. No prior experience required – we provide all the training you need to succeed.
What You'll Gain:
- 4-week paid training program covering chat protocols, CRM tools, and soft skills
- Night shift differential pay ($3/hour bonus)
- Health benefits after 90 days
- Career advancement pathways to team lead or specialist roles
- Modern downtown Houston office with free parking
Responsibilities
- Respond to customer inquiries via live chat with 95%+ satisfaction scores
- Resolve technical issues and product questions using knowledge base resources
- Document interactions accurately in CRM system while maintaining HIPAA compliance
- Collaborate with Tier 2 support for complex issue escalation
- Adhere to SLA metrics with average response time under 45 seconds
- Participate in weekly coaching sessions for performance improvement
- Contribute to knowledge base documentation for recurring issues
Qualifications
- High school diploma or equivalent (college degree preferred)
- Minimum 40 WPM typing speed with 98% accuracy
- Strong written communication skills with neutral tone
- Ability to work independently during night shifts (10 PM - 6 AM)
- Basic computer literacy and multitasking capability
- Customer service experience preferred but not required
- Must pass background check and drug screening
- Reliable transportation to downtown Houston location