Job Description
Join our award-winning customer service team and make a real difference in the Portland community! We're seeking passionate Local Customer Service Representatives to work remotely while supporting our neighbors with exceptional service. Enjoy competitive pay, comprehensive benefits, and a flexible home office setup.
As a valued member of our Portland-focused team, you'll resolve inquiries with local expertise while maintaining the highest service standards. We provide paid training, career growth opportunities, and a supportive virtual environment where your contributions directly impact customer satisfaction.
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with local market knowledge
- Resolve billing, service, and product issues for Portland-area customers
- Document interactions accurately in CRM systems with attention to detail
- Collaborate with local teams to address community-specific service needs
- Meet/exceed monthly performance metrics for resolution time and satisfaction
- Proactively identify process improvements to enhance customer experience
- Maintain strict confidentiality and compliance with data security protocols
Qualifications
- 1+ years of customer service experience, preferably in local/regional markets
- Excellent communication skills with clear articulation and active listening
- Strong problem-solving abilities with a customer-first mindset
- Proficient in CRM software and remote collaboration tools
- High-speed home internet and quiet workspace environment
- Ability to work independently while collaborating with virtual teams
- Valid Oregon residency and reliable transportation for occasional in-person meetings
- Passion for serving the Portland community