Job Description
Join our award-winning team as a Local Customer Service Representative and make an immediate impact! We're seeking passionate individuals to deliver exceptional remote support for our Detroit-based clients. Enjoy full benefits, flexible schedules, and career growth opportunities while working from the comfort of your home. No experience required – we provide comprehensive training!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve product/service issues with empathy and efficiency
- Update CRM systems with accurate customer interaction data
- Collaborate with cross-functional teams to resolve complex cases
- Meet/exceed KPIs for satisfaction (CSAT) and resolution time
- Participate in ongoing product knowledge training
Qualifications
- High school diploma or equivalent (college preferred)
- Exceptional verbal/written communication skills
- Ability to multitask in fast-paced digital environments
- Basic proficiency with CRM software (Salesforce experience a plus)
- Reliable high-speed internet connection
- Availability to work flexible shifts (including evenings/weekends)
- Strong problem-solving and conflict resolution abilities