Job Description
Join our award-winning team as a Local Customer Service Representative and become the voice of Portland's thriving community! We're seeking dedicated professionals to deliver exceptional support to Oregon-based clients from the comfort of your home office. Enjoy competitive pay, comprehensive benefits, and a flexible remote work environment while making a meaningful impact on local businesses and residents.
Why Join Us?
- Competitive hourly wage with performance bonuses
- 100% remote work with home office stipend
- Health, dental, and vision insurance
- Professional development opportunities
- Supportive Portland-based team culture
Responsibilities
- Handle inbound/outbound calls for Portland-area clients with empathy and professionalism
- Resolve customer inquiries regarding local services, billing, and technical support
- Maintain detailed records in CRM systems with 98% accuracy
- Collaborate with local teams to resolve complex regional issues
- Identify opportunities to enhance customer experience for Oregon clients
- Participate in weekly team meetings and training sessions
- Meet/exceed monthly performance metrics for response time and resolution
Qualifications
- Minimum 1 year customer service experience (remote preferred)
- Strong knowledge of Portland metropolitan area
- Exceptional written and verbal communication skills
- Proficient with CRM software (Salesforce experience a plus)
- Reliable high-speed internet and quiet home office
- Ability to work independently while collaborating effectively
- High school diploma or equivalent (college degree preferred)
- Flexible schedule including occasional evening/weekend availability