Job Description
Join Portland Connect Solutions as a Local Customer Service Representative and become the heart of our community-focused support team! We're seeking passionate individuals to deliver exceptional service to Portland residents while working remotely from the comfort of your home. Enjoy competitive pay, comprehensive benefits, and a flexible schedule that fits your lifestyle. Be part of a company that values local expertise and empowers you to make a real difference in your community.
Responsibilities
- Provide exceptional support to Portland-area customers via phone, email, and chat
- Resolve inquiries regarding local services, billing, and account management
- Document interactions and maintain accurate customer records in CRM systems
- Collaborate with internal teams to ensure seamless service delivery
- Identify opportunities to improve customer experience and service protocols
- Participate in ongoing training to stay updated on local services and products
- Meet monthly performance metrics for quality and efficiency
Qualifications
- High school diploma or equivalent required; associate's degree preferred
- 1+ years of customer service experience, preferably in local business environments
- Strong knowledge of Portland neighborhoods, local events, and regional services
- Exceptional communication skills with clear, empathetic delivery
- Proficiency in CRM software and remote work technologies
- Ability to work independently while maintaining team collaboration
- Reliable high-speed internet and quiet home office setup
- Must reside within 50 miles of Portland, OR