Job Description
Join our award-winning customer support team as a Local Customer Service Representative and become the voice of our Portland-based clients! We're seeking passionate professionals who understand Pacific Northwest values to deliver exceptional remote support. Enjoy competitive pay, comprehensive benefits, and the flexibility of working from home while making a tangible impact in your community.
Why You'll Love Working With Us:
- Competitive hourly wage with performance bonuses
- 100% remote work environment with provided equipment
- Health, dental, and vision insurance
- 401(k) with company match
- Generous paid time off and holidays
Responsibilities
- Resolve customer inquiries via phone, email, and chat with empathy and efficiency
- Document interactions in CRM systems while maintaining accuracy
- Collaborate with local partners to resolve complex regional issues
- Identify trends and provide feedback to improve service quality
- Meet/exceed monthly performance metrics (CSAT, FCR, AHT)
- Participate in weekly team training and development sessions
- Support seasonal peak periods with flexible scheduling
Qualifications
- Minimum 1 year customer service experience in remote or hybrid setting
- High school diploma or equivalent (college degree preferred)
- Strong typing skills (50+ WPM) and technical proficiency
- Excellent communication skills with Pacific Northwest cultural awareness
- Ability to work independently in a home office environment
- Availability to work evenings/weekends (rotating schedule)
- Valid Oregon driver's license and reliable internet connection
- Experience with Zendesk or Salesforce CRM platforms