Job Description
Join our award-winning customer service team as a Local Customer Service Representative and become the heart of our Portland community! We're seeking empathetic professionals to deliver exceptional remote support to Pacific Northwest residents. Enjoy competitive pay, comprehensive benefits, and flexible scheduling while making a real impact from home. Our modern virtual environment includes cutting-edge CRM tools and ongoing professional development opportunities.
Why You'll Love Working With Us:
- Local focus serving Oregon communities
- 100% remote work setup provided
- Health/dental/vision insurance
- 401(k) with company matching
- Monthly performance bonuses
- Paid time off and holidays
Responsibilities
- Deliver personalized support via phone, email, and chat for local Portland-area customers
- Resolve inquiries regarding products/services with 95%+ first-contact resolution
- Maintain detailed customer records in Salesforce CRM
- Collaborate with local teams to address region-specific needs
- Identify opportunities to improve customer experiences
- Participate in quarterly local community initiatives
- Maintain 98% attendance and punctuality standards
Qualifications
- Minimum 2 years customer service experience
- High school diploma or equivalent (college preferred)
- Excellent written and verbal communication skills
- Proficient with CRM systems (Salesforce experience ideal)
- Ability to work independently in remote setting
- Reliable high-speed internet connection
- Valid US work authorization
- Pass background check and drug screening