Job Description
Join ConnectCare Solutions as a Local Customer Service Representative and become the heart of our client relationships! We're seeking passionate individuals to deliver exceptional support while enjoying the flexibility of remote work in New York. This immediate hire opportunity offers competitive pay, comprehensive benefits, and career growth within a supportive team environment. If you thrive on helping others and want to make a tangible impact, apply today!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with empathy and professionalism
- Resolve customer issues efficiently using CRM tools and established protocols
- Document interactions accurately in our customer database for continuity of care
- Collaborate with cross-functional teams to address complex customer needs
- Meet/exceed performance metrics including resolution time and customer satisfaction scores
- Proactively identify process improvements to enhance service quality
- Stay updated on product knowledge and company policies through ongoing training
Qualifications
- High school diploma or equivalent; associate's degree preferred
- 1+ years customer service experience in remote or local settings
- Exceptional communication and active listening skills
- Proficiency with CRM software (e.g., Salesforce, Zendesk)
- Ability to work independently in a home office environment
- Strong problem-solving and conflict resolution abilities
- Reliable high-speed internet and quiet workspace
- Flexibility to work occasional evenings/weekends as needed