Job Description
We're seeking passionate Weekend Customer Service Specialists to join our Tampa team immediately! Enjoy flexible Saturday/Sunday shifts while delivering exceptional experiences to our clients. This is your chance to launch your career with a supportive, fast-paced environment where your work directly impacts our success.
Why Join Us?
- Competitive hourly pay with weekend differential
- Comprehensive paid training program
- Opportunities for advancement to full-time roles
- Modern, collaborative workspace in downtown Tampa
- Recognition programs for top performers
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with exceptional professionalism
- Resolve billing, technical, and service issues using CRM systems
- Process orders and maintain accurate customer records in Salesforce
- Collaborate with support teams to resolve complex customer escalations
- Meet weekly performance metrics (CSAT, resolution rate, handle time)
- Participate in weekend team huddles and continuous improvement initiatives
- Adhere to HIPAA and PCI compliance standards
Qualifications
- High school diploma or equivalent; associate's degree preferred
- 1+ years customer service or call center experience
- Proficiency with Microsoft Office and CRM platforms (Salesforce a plus)
- Exceptional verbal/written communication skills in English
- Ability to multitask in a fast-paced, high-volume environment
- Flexible schedule availability (Saturday/Sunday shifts required)
- Strong problem-solving abilities and emotional intelligence
- Previous experience in healthcare or B2B industries a bonus