Job Description
Join our award-winning customer support team as a Local Customer Service Representative with immediate hire opportunities! We're seeking dedicated professionals to deliver exceptional remote support from the comfort of your home office. At ApexConnect Solutions, we value your expertise and offer competitive compensation, flexible scheduling, and comprehensive benefits. As a vital link between our clients and customers, you'll resolve inquiries, build relationships, and drive satisfaction in a dynamic work-from-home environment. Start your career journey today!
Responsibilities
- Handle inbound/outbound customer calls, emails, and chats with empathy and efficiency
- Resolve product/service inquiries using knowledge bases and troubleshooting tools
- Document interactions accurately in CRM systems while meeting SLAs
- Collaborate with technical teams to resolve complex customer escalations
- Identify opportunities to upsell/cross-sell relevant products/services
- Maintain positive customer relationships through proactive communication
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience in call center or remote environment
- Proficient in Microsoft Office Suite and CRM platforms (Salesforce/Zendesk)
- Exceptional verbal/written communication and problem-solving skills
- Ability to multitask in fast-paced digital workspace
- Reliable high-speed internet and quiet home office setup
- Must reside in Kansas City metro area or Texas
- Flexible availability including evenings/weekends as needed