Job Description
Join Miami Customer Solutions Inc. as a Local Customer Service Representative and become the voice of our valued Miami community! We're seeking passionate individuals to deliver exceptional remote support from the comfort of your home. Enjoy flexible hours, comprehensive benefits, and the opportunity to grow your career while serving Florida residents. Immediate start available!
Why Work With Us?
- Competitive hourly pay + performance bonuses
- 100% remote work setup provided
- Health, dental, and vision insurance
- Paid training and career development
- Work-life balance with flexible scheduling
Responsibilities
- Handle inbound/outbound calls, emails, and chats from Miami-area customers
- Resolve billing, technical, and account inquiries with empathy and efficiency
- Document interactions accurately in CRM systems
- Collaborate with local Miami teams to resolve complex issues
- Meet/exceed quality and performance metrics
- Participate in weekly team meetings and training sessions
- Identify process improvement opportunities for local customer needs
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience
- Strong communication skills in English and Spanish (bilingual a plus)
- Proficient with CRM software and Microsoft Office
- Quiet home office environment with reliable internet
- Ability to work flexible shifts including evenings/weekends
- Passion for helping Miami residents and local businesses
- Problem-solving mindset with attention to detail