Job Description
Join our award-winning customer service team and become the voice of our Portland community! As a Local Customer Service Representative, you'll provide exceptional support to residents and businesses throughout Oregon from the comfort of your home office. We're seeking compassionate, tech-savvy individuals who understand Pacific Northwest values to resolve inquiries with speed and empathy. Enjoy competitive pay, comprehensive benefits, and the flexibility of remote work while making a tangible impact in your local community.
Why You'll Love Working With Us:
- 100% remote position with flexible scheduling
- Health, dental, and vision insurance (50% employee coverage)
- Professional development stipend and paid certifications
- Monthly team-building events and virtual coffee chats
- Performance-based quarterly bonuses
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat for Portland-area clients
- Resolve billing, technical, and service issues using CRM tools and knowledge bases
- Maintain detailed case notes and documentation in Salesforce
- Collaborate with local partners to coordinate service deliveries in the Portland metro area
- Identify opportunities to improve customer experience and share with team leads
- Meet/exceed performance metrics for resolution time and customer satisfaction (CSAT)
- Participate in weekly training on Portland-specific services and regional regulations
Qualifications
- Minimum 2 years customer service experience with remote/hybrid work
- Deep knowledge of Portland neighborhoods, local businesses, and Oregon regulations
- Proficient with CRM software (Salesforce experience preferred)
- Exceptional written and verbal communication skills
- Ability to multitask across digital channels while maintaining professionalism
- High-speed internet connection and quiet home office environment
- Valid Oregon driver's license (for occasional local deliveries if needed)
- Spanish or Vietnamese language skills a strong plus