Job Description
Join our award-winning customer support team and become the voice of Washington! We're seeking passionate Local Customer Service Representatives to deliver exceptional experiences from home. Enjoy competitive pay, comprehensive benefits, and flexible hours while supporting your community. If you thrive in dynamic environments and value meaningful connections, apply today to start your remote career journey with us.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with empathy and professionalism
- Resolve billing, technical, and service issues using proprietary CRM tools
- Document interactions accurately in customer profiles for continuity
- Collaborate with technical teams to resolve complex escalations
- Meet/exceed performance metrics including CSAT and resolution rates
- Proactively identify opportunities to improve customer experiences
- Maintain deep knowledge of Washington-specific service regulations
Qualifications
- Minimum 2 years customer service experience in a remote environment
- Excellent verbal/written communication skills and active listening abilities
- Proficiency with CRM software (Salesforce, Zendesk, or similar)
- High-speed internet connection and quiet home office setup
- Ability to work flexible shifts including evenings/weekends
- Washington state residency required for local compliance
- Strong problem-solving skills with attention to detail
- Valid US work authorization and background clearance