Job Description
Join our dynamic team as a Local Customer Service Representative in Tampa, FL! We're urgently hiring motivated individuals to deliver exceptional support to our valued clients. Enjoy competitive compensation, comprehensive benefits, and a supportive work environment. Immediate start available for qualified candidates passionate about customer excellence.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve product/service issues with empathy and efficiency
- Document interactions accurately in CRM systems
- Collaborate with cross-functional teams to resolve complex cases
- Meet/exceed performance metrics for response time and resolution rate
- Proactively identify opportunities to improve customer experiences
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in local markets
- Exceptional communication and conflict resolution skills
- Proficiency with CRM software (Salesforce/Zendesk)
- Ability to multitask in fast-paced environments
- Strong problem-solving and decision-making abilities
- Availability for flexible shifts including weekends