Job Description
Join our award-winning team as an Entry Level Call Center Representative and launch your career in customer service! ConnectOne Solutions is seeking motivated individuals for remote positions based in Wichita, KS. Enjoy competitive pay, comprehensive benefits, and the flexibility of working from home while making a real impact. No prior experience required – we provide paid training and career growth opportunities. Join over 500 team members who've built rewarding careers with us!
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products/services
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (quality, speed, compliance)
- Collaborate with team members to improve processes
- Adhere to company policies and regulatory requirements
Qualifications
- High school diploma or equivalent required
- Excellent communication and listening skills
- Ability to type 30+ WPM
- Reliable high-speed internet connection
- Quiet, dedicated home office space
- Strong problem-solving abilities
- Must be authorized to work in the US