Job Description
Join our award-winning customer service team in Tucson! We're seeking passionate Local Customer Service Representatives to deliver exceptional support to Arizona residents. This full-time role offers competitive pay, comprehensive benefits, and growth opportunities within a supportive environment. Perfect for individuals who thrive in community-focused roles and want to make a direct impact on customer satisfaction.
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and service issues with empathy and efficiency
- Document interactions in CRM systems while maintaining data accuracy
- Collaborate with local teams to address regional service challenges
- Meet performance metrics for response time and resolution rates
- Participate in ongoing product training and skill development
- Support community outreach initiatives during hiring events
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience in local market
- Proficiency with CRM software and Microsoft Office Suite
- Exceptional communication skills in English and Spanish
- Ability to work flexible shifts including weekends
- Strong problem-solving and conflict resolution abilities
- Valid Arizona driver's license and reliable transportation
- Pass background check and drug screening