Job Description
Immediate Opening: Local Customer Service Representative in Houston, TX! Join our award-winning team at ConnectCare Solutions, where we prioritize employee growth and community impact. We're urgently hiring passionate individuals to deliver exceptional customer experiences in a fast-paced, supportive environment. Enjoy competitive pay, comprehensive benefits, and opportunities for advancement. Apply today to secure your spot at our exclusive Houston hiring event!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with empathy and efficiency
- Resolve billing, technical, and service issues using proprietary CRM systems
- Document interactions accurately and maintain detailed customer records
- Collaborate with technical teams to escalate complex issues when needed
- Meet/exceed performance metrics for call resolution and customer satisfaction
- Participate in ongoing training to master product knowledge and service protocols
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years of customer service experience in a call center or retail environment
- Exceptional verbal/written communication and problem-solving skills
- Proficiency with Microsoft Office and CRM software (Salesforce experience a plus)
- Ability to multitask in a fast-paced setting while maintaining composure
- Strong attention to detail and organizational skills
- Available to work flexible shifts including weekends (if required)