Job Description
Join our award-winning team at Cleveland Community Services as a Local Customer Service Representative! We're urgently hiring passionate individuals who thrive in customer-centric environments. No experience? No problem! We offer comprehensive PAID TRAINING to launch your career in customer service. Enjoy competitive hourly pay, full benefits package, and opportunities for growth within our Ohio-based organization. Be the friendly voice that transforms client experiences while building a stable career in your community. Apply today – positions are filling fast!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve customer issues and complaints efficiently while maintaining high satisfaction scores
- Process transactions and orders accurately within company guidelines
- Document all interactions in CRM systems with precise attention to detail
- Collaborate with team members to improve service delivery processes
- Continuously update product knowledge to provide accurate information
- Meet/exceed performance metrics including call handling time and resolution rates
Qualifications
- High school diploma or equivalent (college degree preferred)
- Strong communication skills with exceptional listening abilities
- Ability to multitask in fast-paced environments
- Basic computer proficiency and familiarity with CRM software
- Reliable transportation to downtown Cleveland office
- Must pass background check and drug screening
- Flexibility to work evenings/weekends as needed
- Positive attitude with problem-solving mindset