Job Description
Join our award-winning team as a Local Customer Service Representative in Louisville! We're urgently hiring passionate individuals to deliver exceptional support to our Kentucky community. Enjoy competitive pay, comprehensive benefits, and a vibrant workplace culture. This is your opportunity to make a real impact while growing your career in customer service excellence.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve service issues with empathy and efficiency
- Update customer records in CRM systems accurately
- Collaborate with support teams to resolve complex cases
- Meet/exceed performance metrics for response times
- Document interactions and maintain service quality standards
- Participate in ongoing training programs
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Strong communication and problem-solving skills
- Ability to work flexible shifts including weekends
- Proficiency with CRM software (Salesforce experience a plus)
- Positive attitude and customer-first mindset
- Ability to pass background check and drug screen