Job Description
Join Our Winning Team in Miami!
Elite Support Solutions is urgently hiring passionate Local Customer Service Representatives for our dynamic Miami hub. This is your chance to make an immediate impact in a supportive, fast-paced environment with rapid career growth opportunities. We're hosting exclusive hiring events this month for motivated individuals ready to deliver exceptional service.
Why Join Us? Competitive pay, comprehensive benefits package, flexible scheduling options, and paid training. Be part of a company that values your growth and invests in your success!
Responsibilities
- Handle inbound/outbound customer inquiries with empathy and professionalism
- Resolve complex issues using multi-channel communication (phone, email, chat)
- Document interactions accurately in our CRM system
- Collaborate with team leads to improve service protocols
- Meet/exceed performance metrics for resolution time and satisfaction
- Participate in ongoing product knowledge training sessions
Qualifications
- Minimum 1 year customer service experience in a high-volume environment
- Exceptional verbal/written communication skills in English
- Proficiency with CRM software (Salesforce, Zendesk preferred)
- Ability to navigate multiple systems simultaneously
- Strong problem-solving and conflict resolution abilities
- Flexibility to work rotating weekends/holidays
- High school diploma or equivalent (college degree a plus)