Job Description
Join our award-winning team as a Local Customer Service Representative in Cleveland, OH! We're urgently hiring motivated individuals with exceptional communication skills to provide world-class support to our community-based clients. This full-time role includes comprehensive paid training, career advancement opportunities, and a supportive work environment. No prior experience required—just your dedication to helping others and your passion for local customer service excellence.
What We Offer:
- Full-time position with competitive hourly pay ($18-$25)
- Comprehensive paid training program (4 weeks)
- Health benefits, retirement plans, and paid time off
- Opportunities for promotion to team lead/supervisor roles
- Modern downtown Cleveland office with free parking
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and service-related issues efficiently
- Document interactions accurately in CRM systems
- Collaborate with support teams to resolve complex cases
- Meet/exceed performance metrics for resolution time and satisfaction
- Participate in ongoing training to enhance product knowledge
- Represent our brand with professionalism and empathy
Qualifications
- High school diploma or equivalent (college degree preferred)
- Strong verbal/written communication skills
- Ability to multitask in fast-paced environment
- Basic computer proficiency with Microsoft Office
- Customer service experience (paid or unpaid) is a plus
- Must pass background check and drug screening
- Reliable transportation to downtown Cleveland office
- Flexible availability including evenings/weekends if needed