Job Description
Join our award-winning team in Cleveland, Ohio! We're urgently hiring Local Customer Service Representatives with paid training. No experience necessary – we invest in your success!
Cleveland Connect Solutions is seeking passionate individuals to deliver exceptional customer experiences for our Fortune 500 clients. As a Local Customer Service Representative, you'll be the voice of our brand in your community, helping customers with inquiries, resolving issues, and building lasting relationships. Enjoy competitive pay, comprehensive benefits, and career advancement opportunities in a supportive environment.
Why Apply Today?
- Full paid training program (2 weeks)
- Immediate start dates available
- Health, dental, and vision benefits
- 401(k) with company match
- Employee discounts on major brands
Responsibilities
- Respond to customer inquiries via phone, email, and chat with empathy and efficiency
- Resolve billing, technical, and service issues using proprietary systems
- Document interactions accurately in CRM databases
- Collaborate with technical teams to resolve complex escalations
- Meet daily performance metrics (response time, resolution rate)
- Participate in ongoing training to maintain product knowledge
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (college preferred)
- Strong communication and active listening skills
- Ability to navigate multiple software systems simultaneously
- Customer service experience preferred but not required
- Must pass background check and drug screening
- Reliable transportation to our downtown Cleveland office
- Availability for flexible shifts (evenings/weekends as needed)
- Proficiency in English and Spanish a plus