Job Description
Immediate Start Available! Join Our Award-Winning Team in Long Beach!
Coastal Support Solutions is urgently hiring passionate Local Customer Service Representatives to deliver exceptional experiences for our community-based clients. This is your chance to launch a rewarding career with a company that values growth, local impact, and your professional development. Enjoy competitive pay, comprehensive benefits, and a supportive team environment right here in Long Beach.
No experience required – we provide paid training!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve billing, technical, and service issues efficiently using CRM tools
- Document interactions accurately in our customer database
- Collaborate with local teams to ensure seamless service delivery
- Meet daily performance metrics while maintaining high customer satisfaction scores
- Participate in ongoing product training and team meetings
- Identify and escalate complex issues to senior support staff
Qualifications
- High school diploma or equivalent (college degree preferred)
- Strong communication skills in English (bilingual Spanish a major plus)
- Proficiency with basic computer applications and CRM software
- Ability to multitask in a fast-paced environment
- Customer-focused mindset with problem-solving aptitude
- Reliable transportation to our Long Beach office
- Flexible availability including weekends if needed
- Passion for serving the Long Beach community