Job Description
Join our dynamic team as a Local Customer Service Representative and become the voice of our community! We're seeking passionate individuals to deliver exceptional support during weekend shifts in Fresno, CA. This role offers flexible scheduling while making a direct impact on local residents' experiences. Our competitive compensation package includes performance bonuses and comprehensive training. Apply today to be part of our upcoming hiring event and launch your customer service career!
Responsibilities
- Handle inbound/outbound calls, emails, and chat support for local customers
- Resolve inquiries regarding services, billing, and account management
- Document interactions accurately in CRM systems with precision
- Collaborate with cross-functional teams to escalate complex issues
- Maintain high customer satisfaction scores through empathetic communication
- Participate in weekend shift rotations (Saturday/Sunday 8 AM - 6 PM)
Qualifications
- High school diploma or equivalent required
- Minimum 1 year customer service experience preferred
- Strong communication skills with clear articulation
- Proficiency with CRM software (e.g., Salesforce, Zendesk)
- Ability to multitask in fast-paced weekend environments
- Valid California driver's license (for occasional field visits)
- Spanish fluency a significant plus for diverse clientele