Job Description
Join Premier Solutions Inc. as a Local Customer Service Representative and become the voice of our Minneapolis community! We're seeking passionate individuals to deliver exceptional service during weekend shifts while supporting local businesses and residents. Enjoy competitive pay, flexible scheduling, and opportunities for growth in a dynamic environment. Our hiring event on October 15th offers on-the-spot interviews – don't miss your chance to launch your career in customer service excellence!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with empathy and professionalism
- Resolve product/service issues using CRM systems and knowledge bases
- Document interactions accurately in Salesforce and maintain detailed case notes
- Collaborate with support teams to escalate complex issues efficiently
- Meet/exceed performance metrics including CSAT, FCR, and AHT targets
- Support weekend retail operations and local community events as needed
Qualifications
- High school diploma or equivalent; associate's degree preferred
- 1+ years customer service or retail experience
- Strong verbal/written communication skills and active listening abilities
- Proficiency with CRM software (Salesforce experience a plus)
- Ability to work independently and adapt to changing priorities
- Weekend availability (Saturday/Sunday shifts required)
- Basic knowledge of Minneapolis metro area geography and resources