Job Description
Join our dynamic team as a Local Customer Service Representative in sunny Tampa! We're hosting an exclusive hiring event for weekend shift positions where you'll be the first point of contact for our valued local clients. Enjoy competitive pay, flexible weekend schedules, and comprehensive training in a supportive environment. Perfect for students, parents, or anyone seeking work-life balance with weekend availability. Apply today and start your rewarding career in customer service!
Responsibilities
- Handle inbound/outbound calls, emails, and chats for local Tampa customers
- Resolve product inquiries, billing issues, and service complaints efficiently
- Document interactions accurately in CRM systems while maintaining confidentiality
- Collaborate with cross-functional teams to resolve escalated customer concerns
- Meet performance metrics including call quality and customer satisfaction scores
- Participate in weekend shift rotations including Saturdays and Sundays
Qualifications
- High school diploma or equivalent; college degree preferred
- 6+ months customer service experience in local market context
- Strong typing skills (40+ WPM) and proficiency with CRM software
- Exceptional communication skills with clear Tampa-area dialect fluency
- Ability to work independently during weekend shifts with minimal supervision
- Proven problem-solving abilities with a customer-first mindset
- Flexibility to work rotating weekend schedules including holidays