Job Description
Join our award-winning team as a Local Customer Service Representative in Houston! We're seeking weekend warriors to deliver exceptional support to our community. Enjoy competitive pay, flexible schedules, and opportunities for advancement. Our upcoming hiring event is your chance to interview directly with hiring managers!
What We Offer:
- Weekend-only shifts (Sat/Sun) with weekday flexibility
- Comprehensive paid training
- Health benefits for part-time employees
- Performance-based bonuses
- On-site parking and metro accessibility
Responsibilities
- Handle customer inquiries via phone, email, and in-person with professionalism
- Resolve billing issues and service disruptions efficiently
- Process transactions and maintain accurate customer records
- Collaborate with technical teams for escalated concerns
- Participate in weekend hiring events and community outreach
- Meet performance metrics for customer satisfaction (CSAT)
- Update CRM systems with detailed interaction logs
Qualifications
- High school diploma or equivalent (GED)
- 1+ years customer service experience
- Proficiency with Microsoft Office Suite
- Ability to work independently and in team environments
- Flexible availability for weekend shifts (6 AM - 6 PM)
- Basic knowledge of Houston-area geography
- Valid Texas driver's license preferred
- Bilingual English/Spanish skills highly valued