Job Description
Join our dynamic team as a Local Customer Service Representative and deliver exceptional service to Jacksonville residents! This weekend-focused role offers a perfect work-life balance while making a direct impact on our community. Enjoy competitive pay, comprehensive benefits, and a supportive environment where your voice matters. If you're passionate about problem-solving and thrive in fast-paced settings, apply today!
Responsibilities
- Handle inbound/outbound calls, chats, and emails from Jacksonville-area customers
- Resolve billing inquiries, service issues, and technical support requests
- Process orders, updates, and account modifications with precision
- Document interactions accurately in CRM systems (Salesforce)
- Collaborate with local teams to resolve complex customer escalations
- Meet/exceed performance metrics for quality and efficiency
- Participate in weekend shifts (Sat/Sun) with weekday flexibility
Qualifications
- High school diploma or equivalent; associate's degree preferred
- 1+ years customer service experience in local/regional markets
- Proficiency with CRM software and multitasking tools
- Exceptional communication skills with Southern US dialect fluency
- Ability to work independently during weekend shifts
- Basic knowledge of Jacksonville geography/services
- Strong problem-solving and conflict resolution abilities
- Background check and drug screening required