Job Description
Join our dynamic team at CustomerConnect Solutions and become the voice of our customers! We're hosting a hiring event for passionate Local Customer Service Representatives to deliver exceptional weekend support. This is your opportunity to work in a fast-paced environment where your skills make a real difference.
What We Offer: Competitive hourly pay ($18-$24/hour), comprehensive paid training, flexible weekend schedules, and immediate start dates. Plus, enjoy our modern downtown Milwaukee location with free parking and employee perks!
Perfect for students, parents, or anyone seeking weekend flexibility. Apply today to secure your spot at our exclusive hiring event!
Responsibilities
- Deliver exceptional customer service via phone, email, and chat channels
- Resolve customer inquiries and technical issues efficiently
- Document interactions in CRM systems with precision
- Collaborate with cross-functional teams to resolve complex cases
- Maintain high customer satisfaction metrics (CSAT >95%)
- Adhere to company protocols and compliance standards
- Participate in weekend rotational shift scheduling
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience in call center/retail
- Proficiency with CRM platforms (Salesforce, Zendesk)
- Exceptional communication and conflict resolution skills
- Ability to thrive in fast-paced weekend environments
- Type 40+ WPM with strong computer literacy
- Positive attitude and customer-first mindset