Job Description
Join Cleveland Customer Service Hub and become the voice of our community! We're seeking passionate Local Customer Service Representatives to deliver exceptional support during weekend shifts. As a key member of our team, you'll resolve inquiries, build relationships, and ensure customer satisfaction while enjoying a competitive pay rate and flexible schedule. Immediate start available for dedicated individuals ready to make a difference.
Why Join Us?
- Competitive hourly pay with performance bonuses
- Comprehensive paid training program
- Health benefits and retirement options
- Supportive team environment with growth opportunities
Responsibilities
- Respond to customer inquiries via phone, email, and in-person with empathy and professionalism
- Resolve billing, technical, and service-related issues efficiently
- Document interactions accurately in CRM systems
- Collaborate with cross-functional teams to resolve complex cases
- Identify upsell opportunities to enhance customer experience
- Maintain detailed knowledge of products/services and policies
- Adhere to quality and compliance standards in all interactions
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience in local market
- Exceptional verbal/written communication skills
- Proficiency with CRM software and Microsoft Office Suite
- Ability to work independently and as part of a team
- Flexibility to work weekends (Saturday/Sunday) and holidays
- Strong problem-solving and conflict resolution abilities
- Valid driver's license (for occasional field visits)