Job Description
Join CustomerFirst Solutions as a Local Customer Service Representative and become the voice of our Atlanta community! We're seeking passionate individuals to deliver exceptional weekend support to Georgia residents while advancing their careers in customer service excellence. Our weekend shifts offer competitive pay, flexible scheduling, and opportunities for growth within a supportive team environment.
Why Choose Us? We pride ourselves on investing in our team members through comprehensive training, performance bonuses, and a commitment to work-life balance. As a locally focused organization, we understand the unique needs of Atlanta and Virginia communities, allowing you to make a direct impact where you live.
Special Hiring Event: We're hosting an exclusive hiring event in Virginia to showcase our Atlanta opportunities. Meet our hiring team, ask questions, and potentially receive on-the-spot offers!
Responsibilities
- Handle incoming customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve billing, technical, and service issues for Georgia residents using internal systems
- Document interactions accurately in CRM software while maintaining data privacy standards
- Collaborate with cross-functional teams to address complex customer needs
- Proactively identify opportunities to improve customer experience and satisfaction metrics
- Participate in weekend shift rotations (Saturday/Sunday) with potential holiday coverage
- Contribute to team performance goals and quality assurance initiatives
Qualifications
- High school diploma or equivalent required; associate's degree preferred
- 1+ years of customer service experience in a high-volume environment
- Strong problem-solving skills with ability to de-escalate sensitive situations
- Proficiency with CRM software (e.g., Salesforce, Zendesk) and Microsoft Office
- Excellent verbal communication skills with clear articulation
- Ability to work independently and as part of a team during weekend shifts
- Flexibility to adapt to changing schedules and priorities
- Must reside in Georgia or Virginia to attend hiring events