Job Description
Join our award-winning remote call center team and deliver exceptional customer service from the comfort of your home! We're seeking Weekend Shift Agents to handle inbound/outbound calls for major Memphis-based clients. This flexible position offers competitive pay, comprehensive training, and a supportive virtual environment. Perfect for students, parents, or anyone seeking weekend work-life balance. No commute required—just your computer, headset, and dedication to customer satisfaction.
Responsibilities
- Handle high-volume inbound/outbound customer calls with professionalism and empathy
- Resolve billing, technical, and account inquiries using CRM systems
- Document interactions accurately in our customer database
- Meet/exceed performance metrics (call quality, resolution rate)
- Collaborate with support teams for complex issue escalation
- Participate in weekly virtual training sessions
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service/call center experience
- Exceptional verbal communication and active listening skills
- Reliable high-speed internet and quiet home workspace
- Proficiency with Windows OS and CRM software
- Ability to work Saturdays/Sundays (8am-6pm shifts)
- Typing speed of 40+ WPM