Job Description
Join Tampa Customer Solutions Inc. as a Local Customer Service Representative and become the voice of our thriving community! We're hosting a hiring event for weekend shift positions in Tampa, FL. This role offers the perfect blend of flexibility and impact, allowing you to serve local customers while enjoying your weekdays free. As a key member of our support team, you'll resolve inquiries with empathy and efficiency, building lasting relationships with Tampa residents. Competitive compensation, comprehensive training, and a supportive team environment await. Apply today to start your rewarding customer service career!
Responsibilities
- Deliver exceptional customer support via phone, email, and chat for Tampa-based clients
- Resolve billing inquiries, service issues, and product concerns with precision
- Document interactions accurately in CRM systems while maintaining data integrity
- Collaborate with cross-functional teams to escalate complex issues effectively
- Meet key performance metrics including resolution time and customer satisfaction
- Participate in weekend shift rotations (Saturday/Sunday 8AM-6PM)
- Contribute to process improvements through feedback and innovative solutions
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years of customer service experience in a local market context
- Strong problem-solving skills with ability to multitask in fast-paced environments
- Excellent verbal and written communication skills with clear Tampa dialect fluency
- Proficiency with CRM software (Salesforce, Zendesk) and MS Office Suite
- Weekend availability is mandatory (Saturday/Sunday shifts)
- Ability to pass background check and drug screening