Job Description
Join Detroit Connect Solutions as a Local Customer Service Representative and become the face of our community-focused brand! We're seeking dedicated individuals to deliver exceptional support during weekend shifts with comprehensive paid training. This role is perfect for those who thrive in fast-paced environments and want to make a tangible impact on local residents. Enjoy competitive pay, career advancement opportunities, and a supportive team culture. No prior experience required – we provide all the tools you need to succeed!
Responsibilities
- Resolve customer inquiries via phone, email, and in-person with empathy and efficiency
- Process orders, returns, and service requests using our CRM system
- Document interactions accurately and maintain detailed case notes
- Collaborate with cross-functional teams to resolve complex issues
- Adhere to company policies while maintaining high service standards
- Identify opportunities to improve customer experience workflows
Qualifications
- High school diploma or equivalent required
- Exceptional verbal and written communication skills
- Strong problem-solving abilities and patience
- Ability to work independently and as part of a team
- Basic computer proficiency with willingness to learn new systems
- Weekend availability (Saturday/Sunday shifts required)
- Previous customer service experience preferred but not required