Job Description
Join our dynamic team as a Local Customer Service Representative and become the face of our community! We're hosting an exclusive hiring event for dedicated individuals ready to deliver exceptional service during weekend shifts. This role offers competitive pay, comprehensive benefits, and growth opportunities within a supportive environment. Perfect for those seeking weekend flexibility without sacrificing career advancement.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve billing, account, and service issues using CRM systems and company protocols
- Document interactions accurately in Salesforce and maintain detailed case notes
- Collaborate with technical support teams to resolve complex customer escalations
- Meet weekly performance metrics for call quality, resolution time, and customer satisfaction
- Participate in weekend shift rotations including Saturdays and Sundays
- Contribute to process improvement initiatives to enhance service efficiency
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years of customer service experience in a call center or retail environment
- Proficiency with CRM software (Salesforce experience a plus)
- Exceptional verbal communication and active listening skills
- Ability to multitask and prioritize tasks in a fast-paced setting
- Weekend availability (Saturdays and Sundays required)
- Strong problem-solving abilities with a customer-first mindset