Job Description
Join our award-winning team as a Local Customer Service Representative in Philadelphia! We're seeking weekend warriors who thrive in dynamic environments and want to make a real impact in their community. With comprehensive paid training, you'll gain industry-leading skills while supporting local businesses and residents. Enjoy competitive pay, flexible scheduling, and opportunities for advancementâall while working weekends only. No experience necessary; we provide everything you need to succeed!
Responsibilities
- Handle inbound/outbound calls and digital inquiries from Philadelphia-area customers
- Resolve billing, technical, and service issues with empathy and efficiency
- Document interactions accurately in our CRM system
- Collaborate with local teams to deliver exceptional service experiences
- Meet performance metrics for response time and resolution rates
- Participate in weekend team huddles and training sessions
- Identify process improvements to enhance customer satisfaction
Qualifications
- High school diploma or equivalent (college preferred)
- Strong communication and problem-solving skills
- Ability to work independently and in team environments
- Basic computer proficiency with willingness to learn new systems
- Weekend availability (Saturday/Sunday shifts)
- Positive attitude and customer-first mindset
- Philadelphia metro area residency preferred
- No prior experience requiredâpaid training provided