Job Description
Join our award-winning customer service team in Detroit and transform your weekends into a rewarding career! We're seeking passionate individuals for our weekend shift with comprehensive paid training. Enjoy competitive pay, flexible scheduling, and the opportunity to make a real difference in your community.
As a Local Customer Service Representative, you'll be the face of our brand, providing exceptional support to Michigan residents. Our paid training program ensures you're fully equipped to succeed, with ongoing development opportunities to grow your skills and advance your career. Work weekends and enjoy your weekdays free!
Responsibilities
- Handle incoming customer inquiries via phone, email, and chat with exceptional professionalism
- Resolve billing, technical, and service issues with empathy and efficiency
- Process orders, returns, and account modifications accurately
- Document all interactions in our CRM system while maintaining data integrity
- Collaborate with support teams to resolve complex customer concerns
- Meet performance metrics including call handling time and customer satisfaction scores
- Actively participate in ongoing training and development initiatives
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience or willingness to complete paid training
- Exceptional verbal/written communication skills in English
- Strong problem-solving abilities and conflict resolution aptitude
- Proficiency with Microsoft Office and CRM software
- Ability to work independently while thriving in a team environment
- Reliable weekend availability (Saturday/Sunday shifts)
- Positive attitude and dedication to customer excellence