Job Description
Join ConnectCare Solutions as a Local Customer Service Representative and become the heart of our customer experience! We're seeking empathetic and energetic professionals to deliver exceptional support during weekend shifts in Jacksonville, FL. This role combines the warmth of in-person service with the efficiency of modern tools, allowing you to make meaningful connections while advancing your career in a supportive environment. Enjoy competitive pay, flexible scheduling, and opportunities for growth within our award-winning team.
Responsibilities
- Deliver in-person and phone-based customer support with exceptional professionalism and empathy
- Resolve product inquiries, billing questions, and service issues using CRM systems
- Process transactions, returns, and exchanges accurately while maintaining store standards
- Collaborate with cross-functional teams to ensure seamless customer journeys
- Document interactions and update customer databases in real-time
- Identify upsell opportunities to enhance customer satisfaction and business growth
- Adhere to security protocols and maintain confidentiality of sensitive information
Qualifications
- High school diploma or equivalent; associate's degree preferred
- 1+ years of customer service or retail experience
- Proficiency with CRM software and Microsoft Office Suite
- Exceptional communication and conflict resolution skills
- Ability to work independently and in fast-paced environments
- Flexibility to work weekends, holidays, and rotating shifts
- Valid Florida driver's license and reliable transportation