Job Description
Join our award-winning customer service team in Fort Worth! We're seeking passionate Local Customer Service Representatives for weekend shifts to deliver exceptional support to our Texas community. Enjoy a competitive hourly wage, flexible scheduling, and comprehensive training. Our modern downtown office offers a collaborative environment with opportunities for advancement. Apply today to start your rewarding career in customer service!
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with empathy and professionalism
- Resolve billing, technical, and service-related issues efficiently
- Document interactions accurately in our CRM system
- Collaborate with team members to resolve complex customer concerns
- Meet and exceed performance metrics for customer satisfaction and resolution time
- Participate in weekend hiring events across Texas and Georgia
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Strong communication and problem-solving skills
- Ability to work independently and in a team environment
- Proficient with CRM software and MS Office Suite
- Flexible availability for weekend shifts (Saturday/Sunday)
- Valid Texas driver's license for occasional travel to Georgia hiring events