Job Description
Join our dynamic team as a Local Customer Service Representative and become the voice of our valued Baltimore community! We're hosting an exclusive hiring event for weekend shift positions where you'll deliver exceptional support while enjoying competitive pay and growth opportunities. This role is perfect for individuals who thrive in fast-paced environments and want to make a direct impact on customer satisfaction. No nights or required weekdays – just weekends with flexible scheduling options.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve billing, technical, and service issues using CRM tools and established protocols
- Document interactions accurately in Salesforce while maintaining strict data compliance
- Collaborate with cross-functional teams to resolve complex customer escalations
- Contribute to process improvement initiatives through customer feedback analysis
- Participate in weekend on-call rotations for urgent issue resolution
Qualifications
- Minimum 1 year customer service experience in a BPO or retail environment
- Exceptional verbal/written communication skills with clear Baltimore dialect fluency
- Proficiency in CRM platforms (Salesforce preferred) and Microsoft Office Suite
- Ability to multitask in high-volume settings while maintaining composure
- Valid Maryland driver's license for occasional off-site client visits
- Flexible availability for Saturday/Sunday shifts (7 AM - 7 PM)