Job Description
Join San Diego Solutions Inc. as a Local Customer Service Representative and become the face of our thriving community! We're seeking dedicated weekend warriors to deliver exceptional support to our valued San Diego clients. This is your opportunity to thrive in a dynamic, team-oriented environment while enjoying competitive pay and comprehensive benefits. Our weekend shifts offer perfect work-life balance with weekday flexibility, plus we provide paid training and career advancement opportunities. If you're passionate about helping people and want to make a real impact in your community, apply today!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with exceptional professionalism
- Resolve billing, technical, and service issues using CRM systems and knowledge bases
- Process orders, returns, and service requests while maintaining 95% accuracy
- Collaborate with cross-functional teams to escalate complex issues and ensure resolution
- Document all interactions in Salesforce while maintaining 100% compliance with company protocols
- Meet/exceed monthly KPIs including first-call resolution and customer satisfaction scores
- Participate in bi-weekly team huddles and continuous improvement initiatives
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service or call center experience
- Proficiency with CRM software (Salesforce preferred) and MS Office Suite
- Exceptional verbal/written communication skills with strong problem-solving abilities
- Ability to work flexible weekend shifts (Saturday/Sunday) and some holidays
- San Diego local residency strongly preferred for community understanding
- Spanish bilingual skills highly valued but not required
- Passion for delivering outstanding customer experiences