Job Description
Join our dynamic team as a Local Customer Service Representative in Chicago! We're seeking dedicated professionals to deliver exceptional support during weekend shifts. Enjoy comprehensive paid training, competitive benefits, and a supportive work environment. Perfect for career changers and those seeking work-life balance with weekends off during weekdays. Grow your career while making a meaningful impact on our community!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and account-related issues efficiently
- Document interactions in CRM systems with precision
- Collaborate with cross-functional teams to resolve complex cases
- Meet/exceed performance metrics for response times and satisfaction
- Identify opportunities to improve customer experiences
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience or relevant training
- Strong verbal/written communication skills
- Proficiency with CRM software and MS Office Suite
- Ability to work independently and in fast-paced environments
- Weekend availability (Sat/Sun shifts required)
- Positive attitude and problem-solving mindset