Job Description
Join our award-winning team as a Local Customer Service Representative and transform lives through exceptional support! We're seeking passionate individuals in Charlotte, NC to deliver world-class service with the flexibility of weekly pay. Enjoy a modern, collaborative environment where your voice matters and growth opportunities are endless. Our commitment to work-life balance includes competitive benefits, paid training, and career advancement paths. This is more than a job—it's your chance to build meaningful connections while accelerating your career in customer service excellence.
Responsibilities
- Deliver empathetic, efficient support via phone, email, and chat to resolve customer inquiries
- Maintain detailed documentation of interactions in CRM systems
- Collaborate with technical teams to resolve complex issues
- Meet/exceed performance metrics for resolution time and customer satisfaction
- Proactively identify process improvements to enhance service quality
- Participate in bi-weekly training sessions to refine skills
- Support cross-functional initiatives during peak demand periods
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years of customer service experience in a fast-paced environment
- Exceptional communication and active listening skills
- Proficiency with CRM software (Salesforce experience a plus)
- Ability to thrive in a team-oriented setting
- Strong problem-solving and conflict resolution abilities
- Flexibility to work occasional evenings/weekends during events
- Valid US work authorization