Job Description
Join our award-winning customer service team as a Local Customer Service Representative in Philadelphia, PA! We're seeking passionate individuals to deliver exceptional support during weekend shifts. Enjoy comprehensive paid training, career advancement opportunities, and a collaborative work environment. Perfect for students, parents, or professionals seeking work-life balance. Additional positions available in Florida! Apply today to start your journey with us.
Responsibilities
- Handle inbound/outbound customer calls, emails, and chats with professionalism and empathy
- Resolve inquiries regarding products, services, and account information
- Document interactions accurately in CRM systems while maintaining data integrity
- Collaborate with team members to resolve complex customer issues
- Meet/exceed performance metrics including call quality and resolution times
- Identify opportunities to improve customer experience and suggest solutions
- Adhere to company policies and compliance regulations
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience (fresh graduates encouraged to apply)
- Exceptional communication and active listening skills
- Strong problem-solving abilities and patience
- Proficiency with computers and basic software (MS Office, CRM systems)
- Ability to work flexible weekend shifts (Saturday/Sunday)
- Positive attitude and commitment to teamwork
- Must pass background check and drug screening