Job Description
Join CityScape Solutions as a Local Customer Service Representative and become the voice of our Baltimore community! We're seeking passionate individuals to deliver exceptional support during weekend shifts while building meaningful connections with local residents. This role offers competitive pay, flexible scheduling, and opportunities for career growth within our award-winning team. Our Baltimore-based office fosters a collaborative environment where your contributions directly impact customer satisfaction and community engagement. Attend our exclusive hiring event on June 15th to interview on the spot!
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve billing, technical, and service issues for Baltimore-area residents
- Document interactions accurately in CRM systems while maintaining data privacy
- Collaborate with cross-functional teams to address escalated concerns
- Participate in weekend shift rotations (Saturday/Sunday) with weekday flexibility
- Contribute to process improvement initiatives for local service enhancement
Qualifications
- High school diploma or equivalent; associate degree preferred
- 1+ years customer service experience in local or regional setting
- Exceptional verbal/written communication skills with Baltimore community focus
- Proficiency in CRM platforms (e.g., Salesforce, Zendesk)
- Ability to work independently during weekend shifts with minimal supervision
- Positive attitude and resilience in handling high-volume interactions
- Valid Maryland driver's license (for occasional field visits)