Job Description
Join our award-winning customer service team in Raleigh! We're seeking a passionate Weekend Shift Customer Service Representative to deliver exceptional support to our local community. This full-time role combines competitive pay ($18-$22/hour) with comprehensive benefits including health, dental, vision, 401(k) matching, and paid time off. Work weekends only (Sat-Sun) with weekday flexibility for training. Enjoy a modern, supportive environment with growth opportunities into leadership roles. If you thrive helping others and want stability with weekend scheduling, apply today!
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with empathy and professionalism
- Resolve billing, technical, and account issues using CRM systems
- Process orders, returns, and service requests accurately
- Collaborate with weekend team to maintain service excellence metrics
- Document interactions and update customer profiles in real-time
- Identify upsell opportunities to enhance customer experience
- Adhere to company policies and compliance standards
Qualifications
- 1+ years customer service experience required
- Strong communication and conflict resolution skills
- Proficient with Microsoft Office and CRM platforms
- Weekend availability (Saturday/Sunday) mandatory
- High school diploma or equivalent; college preferred
- Type 40+ WPM with 98% accuracy
- Ability to multitask in fast-paced environment
- Local Raleigh residency preferred