Job Description
Join our award-winning customer service team as a Weekend Shift Local Customer Service Representative in sunny San Diego! We're seeking passionate individuals to deliver exceptional support to our diverse clientele while enjoying a flexible weekend schedule. This immediate-start opportunity offers competitive pay, comprehensive training, and a vibrant team environment. Perfect for students, parents, or professionals seeking work-life balance. No weekends? No problem—this role exclusively operates Saturday-Sunday! Apply today and become part of San Diego's top-rated service provider.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with exceptional professionalism
- Resolve billing, technical, and product issues using CRM systems and knowledge bases
- Document interactions accurately in Salesforce and maintain detailed case notes
- Collaborate with cross-functional teams to escalate complex issues and ensure timely resolution
- Meet/exceed performance metrics including CSAT scores and call quality standards
- Proactively identify opportunities to improve customer experience and suggest solutions
- Participate in ongoing training to master new products and service protocols
Qualifications
- Minimum 1 year customer service experience in a fast-paced environment
- Proficiency with CRM platforms (Salesforce preferred) and Microsoft Office Suite
- Exceptional verbal/written communication skills and active listening abilities
- Strong problem-solving skills with a customer-centric approach
- Ability to work independently and as part of a collaborative team
- Weekend availability (Saturday/Sunday) with flexibility for occasional holidays
- High school diploma or equivalent; associate's degree preferred
- Spanish fluency is a significant plus for our diverse client base