Job Description
Join our award-winning team as a Local Customer Service Representative in Minneapolis! We're seeking passionate individuals to deliver exceptional support during weekend shifts. This role is perfect for those who thrive in dynamic environments and want to make a tangible impact in our community. Enjoy competitive pay, flexible scheduling, and opportunities for growth within a supportive company culture. Apply today to become part of our dedicated customer service family!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve billing, product, and service issues using proprietary CRM systems
- Document interactions accurately in customer databases for quality assurance
- Collaborate with cross-functional teams to escalate complex issues
- Meet/exceed performance metrics including call handling time and resolution rates
- Participate in weekend hiring events and team training sessions
Qualifications
- High school diploma or equivalent required; associate's degree preferred
- 1+ years of customer service experience in a fast-paced environment
- Proficiency with Microsoft Office Suite and CRM platforms (e.g., Salesforce)
- Exceptional verbal/written communication skills and active listening abilities
- Ability to multitask and manage time effectively during weekend shifts
- Strong problem-solving skills with a customer-first mindset
- Availability to work Saturdays and Sundays (8:00 AM - 8:00 PM)